Support / 支持
ME: THE MOVIE (主演：我)
English
For help, email pengpengemail@gmail.com with your iPhone model, iOS version, app version, and a short description. Please avoid sending private media unless it is necessary for the issue.
- If a selected original exists only in iCloud, download it in Photos first or skip it in the app.
- If the Full Cut price does not load, check your App Store connection and retry in the app.
- After reinstalling or changing devices, open Settings → Restore Purchases using the same Apple Account. If the App Store cannot be reached, retry later.
- Settings lets you clear temporary render files or delete the app's local projects and daily fragments. It never deletes originals from Photos.
No app account or demo login is required. See the Privacy Policy and Terms of Use.
中文
如需帮助，请发邮件至 pengpengemail@gmail.com，说明 iPhone 型号、iOS 版本、App 版本和问题现象。除非排查确有必要，请勿发送私人素材。
- 如果所选原片仅存于 iCloud，请先在“照片”中下载，或在 App 内跳过。
- 如果无法加载“完整版”价格，请检查 App Store 连接并在 App 内重试。
- 重装或换机后，请用同一 Apple 账号在“设置”中点“恢复购买”；无法连接 App Store 时请稍后重试。
- “设置”可清理临时渲染文件，或删除 App 本地项目和每天一格；不会删除“照片”中的原片。